Privacy Policy

1. Introduction

BE ONE COMMUNITY PTY LTD (ABN 92 698 540 162) ("Be One Community", "we", "us", "our") is committed to protecting the privacy of participants, families, carers, employees, contractors and visitors to our website. This Privacy Policy explains how we collect, hold, use, disclose and protect personal information in accordance with the Privacy Act 1988 (Cth), the Australian Privacy Principles (APPs) and the National Disability Insurance Scheme Act 2013 (Cth).

2. Information We Collect

• Personal details such as name, date of birth, address, phone and email.
• Health, disability and support-related information necessary to deliver NDIS and community services.
• NDIS plan details, funding categories, plan manager and support coordinator information.
• Emergency contacts, next of kin and authorised representatives.
• Information collected through our website (for example, contact forms, enquiries, cookies and analytics).
• Employment and onboarding details for staff, contractors and volunteers.

3. How We Use Information

• Assess eligibility and deliver NDIS, community and disability support services.
• Develop, review and update individual support plans.
• Communicate with you, your family, plan manager, support coordinator and treating professionals.
• Meet our legal, regulatory, NDIS Quality and Safeguards Commission, and contractual obligations.
• Improve our services, training, quality assurance and risk management.
• Process enquiries and referrals submitted through our website.

4. Data Storage & Security

We store personal and health information in secure electronic systems and physical records protected by access controls, encryption, staff training and confidentiality agreements. Records are kept for the period required by law and NDIS standards, and securely destroyed or de-identified when no longer needed.

5. Disclosure of Information

We only disclose personal information where it is reasonably necessary to deliver services, where you have given consent, or where required or authorised by law. This may include sharing information with treating practitioners, plan managers, support coordinators, the National Disability Insurance Agency (NDIA), the NDIS Quality and Safeguards Commission, government bodies, insurers and, in emergencies, hospitals or first responders. We do not sell your personal information.

6. Cookies & Website Analytics

Our website uses cookies and similar technologies to remember preferences, measure usage and improve the experience. We may use privacy-respecting analytics tools that collect aggregated, de-identified information about page visits, device type and general location. You can disable cookies in your browser, but some parts of the website may not function as intended.

7. Access & Correction Rights

You have the right to request access to the personal information we hold about you and to ask us to correct it if it is inaccurate, out of date or incomplete. Requests can be made by contacting us using the details in section 9. We will respond within a reasonable timeframe and may need to verify your identity before releasing information.

8. Complaints Process

If you believe we have breached the Australian Privacy Principles or mishandled your information, please contact us first so we can investigate and respond. If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC) at oaic.gov.au or the NDIS Quality and Safeguards Commission at ndiscommission.gov.au.

9. Contact Information

BE ONE COMMUNITY PTY LTD ABN 92 698 540 162 42 Saltash St, Yagoona NSW 2199, Australia Email: admin@beonecommunity.com.au